FAQ

What is Foxhair FarmaVita Shop?
The Foxhair FarmaVita online store allows you to purchase FarmaVita hair care products european wide. FarmaVita is an Italian company which develops, manufactures and markets high quality professional hair products.

Where can products be sent?
Anywhere in UK, Ireland and Europe, excluding Switzerland.


How do I place an order?
Browse the site for items you are looking for and add items to your shopping cart. When you are ready, select My Cart and select the country you want the products to be send. Then select "Checkout" and follow the instructions to complete your order. There are three stages of the checkout process:


1. Choose a way to pay:  If you have a PayPal account please log in. If you don't have a PayPal account, you can enter your debit or credit card information during checkout to complete the payment.
2. Delivery details: Choose the delivery address you would like your order delivered to. You also can add a comment for us.
3. When you have entered all the information correctly click "Pay now" and you will receive an order confirmation.

 

How many products can I order?
You can order as many products as you wish. To order multiples of the same type please go to My Cart and type in the quantity in box provided.

What are the shipping costs?

We offer standard delivery to the following countries:

UK:

£00.00 to £99.99: Standard – £4.00
Over £100.00: free shipping

Ireland:

£00.00 to £99.99: Standard – £7.50
Over £100.00: free shipping

Europe (Belgium, France, Germany, Luxembourg, The Netherlands, Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain, Sweden, Bulgaria, Estonia, Hungary, Latvia, Romania, Slovakia & Slovenia):

£00.00 to £99.99: Standard – £11.95
Over £100.00: free shipping


What is the estimated delivery time?

We aim to dispatch orders within 1 – 2 working days where all items ordered are in stock (over 95% of orders are dispatched within this time frame).

Please note: Goods cannot be delivered during weekends or public holidays and these do not count as working days.

UK Mainland (excluding Rural Scotland) – 2-3 days
Isle of Wight – 2-3 days
Rural Scotland – 2-3 days
UK Offshore, Channel Islands & Isle of Man – 3-4 days
Republic of Ireland – 2-3 days
Europe Zone 1 (Belgium, France, Germany, Luxembourg & The Netherlands) – 2-3 days
Europe Zone 2 (Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain & Sweden) – 3-7 days
Europe Zone 3 (Bulgaria, Estonia, Hungary, Latvia, Romania, Slovakia & Slovenia) – 4-7 days

Delivery times shown are from date of dispatch (transit time only). All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.

Your order may require a signature as proof of delivery, so please ensure that you specify a delivery address where our couriers can obtain a signature. We are happy to send your goods to a work or neighbours address as long as your billing address details match that of the address where your selected credit or debit card is registered to. (subject to credit/security validation)

If you are not present when the parcel arrives the courier may attempt to leave the parcel with a neighbour or in a safe place. If neither of these methods are suitable then a card will be left; this will notify you of how and when to collect your parcel.

Certain Scotish addresses are subject to different timescales (Highlands).


Can I call ahead to check your stock levels?
Yes. Should you wish to query our stock levels please contact us: (+44) 2890 610364.

What happens if my products are damaged or lost during shipment?
All our products are shipped fully insured.

What payment methods do you accept?
We only secure payment via PayPal or credit card.


Are the taxes already included in the price?
Yes, all prices are incl. of VAT.

We are a VAT registered salon based outside the UK, how do we obtain product Nett of VAT?
No problem, simply communicate your VAT registration number to us and on completion of your online payment we will immediately credit back to your card the VAT amount. Your invoice will be in Sterling and will show no VAT paid.

How do I obtain a tax invoice for my online order?
A printed tax invoice with be included with your order. This is your proof of purchase.

 

Can I return my purchase?
If you find that you are not satisfied with your purchase.... If the return was not due to an error of ours (i.e.- you ordered it and then decide that you don't want it), you may return it and we will gladly credit your credit card, minus any shipping or handling charges. If the contents of the package is not what you ordered... If the return was due to an error of ours (i.e.- we accidentally sent the wrong merchandise), please accept our apologies. We will accept full responsibility for re-shipping the right product to you. Just follow the directions for returning the product. See condition of returns below.

Condition of Returns: Please email us (info@farma-vita.co.uk) and let us know you wish to return part or all of your purchase. Explain the cause of the return. Be sure to include your name and address and the sales number from the packing slip included with your order. For undamaged items, they must be in the original box with all original packing materials, and any other materials that came with the item. The product must be received in PERFECT RESTOCKABLE CONDITION. We reserve the right to apply up to our replacement cost of the item if it is returned damaged as a result of improper packing. Please Pack Carefully. Seal the box using shipping tape. Make sure you remove any pre-existing labels or bar codes from the top of the box. When shipping the incorrect merchandise back to us, please use 1st Class Mail or registered Mail. Please feel free to contact (info@farma-vita.co.uk) us if you have any questions concerning the return.

May I send questions, requests, comments and suggestions to FarmaVita Shop?
Of course! We are happy to receive your communication and appreciate feedback from our clients. Please use our form at the contact page.